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Frequently asked questions
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Frequently asked questions

Q1: How do I become a 2erguy local expert?

A: By clicking the button "Become a 2erguy" on the top right of our web page, you can become a 2erguy local expert in 4 simple steps.

Q2: How do I make contact with the 2erguy local expert?

A: After you have chosen a service you will be taken to the Service Booking web page. You will find a "Contact" button (or a "Chat" icon) next to the "Book" button where you can send messages and communicate with the 2erguy local expert.

Q3: What if the local expert changes my booked schedule without prior notification?

A: Please remind the local expert immediately about the discrepancy. You can write your review about the local expert in the review section. Please do not hesitate to contact us via email should you find the situation unacceptable. We will investigate the claimed discrepancy and reimburse your cost partially should the case stands.

Q4: What do I do if I'm late on the date scheduled for 2erguy service?

A: Please inform the local expert timeously if you need to change the meet up time or place due to unforseen reasons. It is to the local expert's convenience should he/she agrees with the request to alter the schedule or not. In case if the local expert finds the alteration request inconvenient, original booking will take place as scheduled. There will be no reimbursement of any sort from 2erguy and the local expert in such case.

Q5: If I cannot attend the booked schedule due to unforseen reasons, could I cancel my booking on the same day it was scheduled for?

A: A booking cannot be cancelled on the same day it's scheduled for, according to regional rules®ulations and 2erguy's terms&conditions.

Q6: What happens if the book schedule cannot go on due to the act of God?

A: The booked schedule will not be interrupted due to any reasons other than events of force majeure. In such case where consensus has been reached between you and the local expert to cancel the booking due to events of force majeure, please contact 2erguy timeously for full refund.

 

 

 

帳務相關

Q1. What payment options are there?

A: 2erguy offers Paypal and Credit Card payment methods at the moment.

 

評價相關

Q1. How do I post a review?

A: You can post your review about specific local expert after the scheduled service. 2erguy will send you an email within 24 hours after the scheduled service. Click the link in the email and you are all set to post your review.